No Dial Tone

Problem:

No dial tone.

Solution:

1. Verify that all of your telephone sets are on the hook (hung up) and properly connected to the jack.
2. Try the telephone set on another jack or at a neighbour's house.
3. If possible, try another telephone set (preferably not a cordless set - these types of sets can pick up interference, even when not in use).
4. Unplug all of your telephones from the jacks and try one phone on its own (this ensures that no other equipment or set is causing the problem).
5. Verify that your Home Phone Terminal is functioning correctly by checking the LED patterns.

If the phone works, it is likely a problem with the wiring inside your home.

If the phone does not work, it is likely a problem with the Home Phone Terminal or the Rogers network. Please contact Rogers Home Phone support at 1 888 ROGERS1.