Connection FAQ

Q. What is my IP address?
A. The Rogers Internet network is dynamically based; static IP addresses are not issued. Your IP address can potentially be different every time you connect.

Q. Can I connect multiple computers to my Rogers cable modem?
A. Yes. You can purchase up to 4 additional IP addresses (for a total of 5 connected to your cable modem) for $9.95 per IP address per month. Please see our new Member Services Website after November 23, 2001 for additional details.

Q. Can I connect with static settings?
A. No. Due to the dynamic nature of the Rogers network, static settings are not supported.

Q. Are servers supported/allowed?
A. To provide a consistently fast connection for all our customers, running servers on our network is not supported/allowed.

Q: Will Rogers provide a new Rogers home page or will I be able to continue accessing the home.excite.ca page?
A: Rogers will provide customers with a new home page located at www.broadband.rogers.com. This site will become available on November 23, 2001. Although home.excite.ca will continue to function until at least November 30th, we strongly recommend that you make www.broadband.rogers.com your default homepage soon after November 23, 2001.

Q: Will Rogers be offering dial-up service?
A: Rogers offers high-speed cable Internet service. There are no plans to provide dial-up access at this time.

Q: Will Rogers be providing updated versions of the user guide?
A: Yes, Rogers has developed new user guides which are being distributed to all new customers. If you are a current customer and would like a copy of the new user guide, they are available for download below. Please note that Windows XP users will need to download the Windows XP addendum.

Q: I have my own home network. I have tried following the steps on this Transition Website, but I am unable to access my Email from any of the computers on my home network. How do I fix this?

Please note that while Rogers @Home cannot support home networks, we have provided the information below to help you determine the necessary settings you will need to access Email on your home network. As a result of the many configuration variables, Rogers cannot provide technical support for this information or be responsible for any set-up and/or configuration of any type of home network. This overview is meant for advanced-intermediate computer users.

A: If you are connecting more than one computer to the Internet through a home router, you will require your Fully Qualified Domain Name (FQDN) to properly configure your new Mail accounts. Follow the instructions below to determine your FQDN. Once you have determined your correct FQDN, simply input this ENTIRE value into the appropriate Incoming Email server, Outgoing Email server and/or News server fields within your Email application.

Here is how to determine your fully qualified domain name (FQDN) for computers using Windows '95/ '98 & ME

Step 1: Determine Your Gateway

  1. Click Start, and then Run
  2. Beside Open: type winipcfg
  3. Click OK, the IP Configuration window appears
  4. In the drop-down menu, choose your Network Adapter (This is usually the only entry other than "PPP")
  5. Make note of the number(IP address) in the Default Gateway field
  6. Click OK to close the IP Configuration window

Step 2: Determine your PHUB

  1. Click Start, and then Run.
  2. Beside Open: type in command.
  3. Click OK, the MS-DOS Prompt window appears.
  4. In the DOS Prompt window, type ping -a xxx.xxx.xxx.xxx, replacing 'xxx.xxx.xxx.xxx' with the default gateway you got in Step 1. (i.e. In the example above, they default gateway was 24.43.77.1, so, you should type YOUR particular default gateway value in place of the xxx.xxx.xxx.xxx).
  5. A message similar to "Pinging tlgw.ym.phub.net.cable.rogers.com [24.43.77.1] …" will appear.

  6. Make note of the letters that appear immediately before ".phub": This is the name of your Primary Hub.

Step 3: Determine the full names of the servers in your area.

If your PHUB was

Your Incoming Mail (POP3) Server

Your Outgoing Mail (SMTP) Server

Your News (NNTP) Server

ajax

pop.ajax.phub.net.cable.rogers.com

smtp.ajax.phub.net.cable.rogers.com

nntp.ajax.phub.net.cable.rogers.com

baal

pop.baal.phub.net.cable.rogers.com

smtp.baal.phub.net.cable.rogers.com

nntp.baal.phub.net.cable.rogers.com

baol

pop.baol.phub.net.cable.rogers.com

smtp.baol.phub.net.cable.rogers.com

nntp.baol.phub.net.cable.rogers.com

basp

pop.basp.phub.net.cable.rogers.com

smtp.basp.phub.net.cable.rogers.com

nntp.basp.phub.net.cable.rogers.com

bawk

pop.bawk.phub.net.cable.rogers.com

smtp.bawk.phub.net.cable.rogers.com

nntp.bawk.phub.net.cable.rogers.com

bloor

pop.bloor.phub.net.cable.rogers.com

smtp.bloor.phub.net.cable.rogers.com

nntp.bloor.phub.net.cable.rogers.com

brntfd

pop.brntfd.phub.net.cable.rogers.com

smtp.brntfd.phub.net.cable.rogers.com

nntp.brntfd.phub.net.cable.rogers.com

cambr

pop.cambr.phub.net.cable.rogers.com

smtp.cambr.phub.net.cable.rogers.com

nntp.cambr.phub.net.cable.rogers.com

Etob

pop.etob.phub.net.cable.rogers.com

smtp.etob.phub.net.cable.rogers.com

nntp.etob.phub.net.cable.rogers.com

Flfrd

pop.flfrd.phub.net.cable.rogers.com

smtp.flfrd.phub.net.cable.rogers.com

nntp.flfrd.phub.net.cable.rogers.com

glph

pop.glph.phub.net.cable.rogers.com

smtp.glph.phub.net.cable.rogers.com

nntp.glph.phub.net.cable.rogers.com

hnsn

pop.hnsn.phub.net.cable.rogers.com

smtp.hnsn.phub.net.cable.rogers.com

nntp.hnsn.phub.net.cable.rogers.com

ktchnr

pop.ktchnr.phub.net.cable.rogers.com

smtp.ktchnr.phub.net.cable.rogers.com

nntp.ktchnr.phub.net.cable.rogers.com

kwkw

pop.kwkw.phub.net.cable.rogers.com

smtp.kwkw.phub.net.cable.rogers.com

nntp.kwkw.phub.net.cable.rogers.com

lndn

pop.lndn.phub.net.cable.rogers.com

smtp.lndn.phub.net.cable.rogers.com

nntp.lndn.phub.net.cable.rogers.com

mtbo

pop.mtbo.phub.net.cable.rogers.com

smtp.mtbo.phub.net.cable.rogers.com

nntp.mtbo.phub.net.cable.rogers.com

mtki

pop.mtki.phub.net.cable.rogers.com

smtp.mtki.phub.net.cable.rogers.com

nntp.mtki.phub.net.cable.rogers.com

mtmc

pop.mtmc.phub.net.cable.rogers.com

smtp.mtmc.phub.net.cable.rogers.com

nntp.mtmc.phub.net.cable.rogers.com

mtmk

pop.mtmk.phub.net.cable.rogers.com

smtp.mtmk.phub.net.cable.rogers.com

nntp.mtmk.phub.net.cable.rogers.com

mtnk

pop.mtnk.phub.net.cable.rogers.com

smtp.mtnk.phub.net.cable.rogers.com

nntp.mtnk.phub.net.cable.rogers.com

mtpi

pop.mtpi.phub.net.cable.rogers.com

smtp.mtpi.phub.net.cable.rogers.com

nntp.mtpi.phub.net.cable.rogers.com

mtth

pop.mtth.phub.net.cable.rogers.com

smtp.mtth.phub.net.cable.rogers.com

nntp.mtth.phub.net.cable.rogers.com

mtun

pop.mtun.phub.net.cable.rogers.com

smtp.mtun.phub.net.cable.rogers.com

nntp.mtun.phub.net.cable.rogers.com

mtwd

pop.mtwd.phub.net.cable.rogers.com

smtp.mtwd.phub.net.cable.rogers.com

nntp.mtwd.phub.net.cable.rogers.com

mtwh

pop.mtwh.phub.net.cable.rogers.com

smtp.mtwh.phub.net.cable.rogers.com

nntp.mtwh.phub.net.cable.rogers.com

mtww

pop.mtww.phub.net.cable.rogers.com

smtp.mtww.phub.net.cable.rogers.com

nntp.mtww.phub.net.cable.rogers.com

mtwx

pop.mtwx.phub.net.cable.rogers.com

smtp.mtwx.phub.net.cable.rogers.com

nntp.mtwx.phub.net.cable.rogers.com

nmkt

pop.nmkt.phub.net.cable.rogers.com

smtp.nmkt.phub.net.cable.rogers.com

nntp.nmkt.phub.net.cable.rogers.com

orgl

pop.orgl.phub.net.cable.rogers.com

smtp.orgl.phub.net.cable.rogers.com

nntp.orgl.phub.net.cable.rogers.com

popf

pop.popf.phub.net.cable.rogers.com

smtp.popf.phub.net.cable.rogers.com

nntp.popf.phub.net.cable.rogers.com

pr

pop.pr.phub.net.cable.rogers.com

smtp.pr.phub.net.cable.rogers.com

nntp.pr.phub.net.cable.rogers.com

rchrd

pop.rchrd.phub.net.cable.rogers.com

smtp.rchrd.phub.net.cable.rogers.com

nntp.rchrd.phub.net.cable.rogers.com

shprd

pop.shprd.phub.net.cable.rogers.com

smtp.shprd.phub.net.cable.rogers.com

nntp.shprd.phub.net.cable.rogers.com

slnt

pop.slnt.phub.net.cable.rogers.com

smtp.slnt.phub.net.cable.rogers.com

nntp.slnt.phub.net.cable.rogers.com

strfrd

pop.strfrd.phub.net.cable.rogers.com

smtp.strfrd.phub.net.cable.rogers.com

nntp.strfrd.phub.net.cable.rogers.com

wdstck

pop.wdstck.phub.net.cable.rogers.com

smtp.wdstck.phub.net.cable.rogers.com

nntp.wdstck.phub.net.cable.rogers.com

wlfdle

pop.wlfdle.phub.net.cable.rogers.com

smtp.wlfdle.phub.net.cable.rogers.com

nntp.wlfdle.phub.net.cable.rogers.com

yec

pop.yec.phub.net.cable.rogers.com

smtp.yec.phub.net.cable.rogers.com

nntp.yec.phub.net.cable.rogers.com

ym

pop.ym.phub.net.cable.rogers.com

smtp.ym.phub.net.cable.rogers.com

nntp.ym.phub.net.cable.rogers.com

Step 4: Input these values into the corresponding incoming mail server field, outgoing mail server field and news server fields within your Email program.

Step 5: Once you have input these values, you should then be able to access your new @rogers.com Email and news services.