Connection FAQ

Q. What is my IP address?
A. The Rogers Internet network is dynamically based; static IP addresses are not issued. Your IP address can potentially be different every time you connect.

Q. Can I connect multiple computers to my Rogers cable modem?
A. Yes. You can purchase up to 4 additional IP addresses (for a total of 5 connected to your cable modem) for $9.95 per IP address per month. Please see our new Member Services Website after November 23, 2001 for additional details.

Q. Can I connect with static settings?
A. No. Due to the dynamic nature of the Rogers network, static settings are not supported.

Q. Are servers supported/allowed?
A. To provide a consistently fast connection for all our customers, running servers on our network is not supported/allowed.

Q: Will Rogers provide a new Rogers home page or will I be able to continue accessing the home.excite.ca page?
A: Rogers will provide customers with a new home page located at www.broadband.rogers.com. This site will become available on November 23, 2001. Although home.excite.ca will continue to function until at least November 30th, we strongly recommend that you make www.broadband.rogers.com your default homepage soon after November 23, 2001.

Q: Will Rogers be offering dial-up service?
A: Rogers offers high-speed cable Internet service. There are no plans to provide dial-up access at this time.

Q: Will Rogers be providing updated versions of the user guide?
A: Yes, Rogers has developed new user guides which are being distributed to all new customers. If you are a current customer and would like a copy of the new user guide, they are available for download below. Please note that Windows XP users will need to download the Windows XP addendum.

Rogers @Home User Guide

Rogers @Home Windows XP Addendum

Q: I have my own home network. I have tried following the steps on this Transition Website, but I am unable to access my Email from any of the computers on my home network. How do I fix this?

Please note that while Rogers @Home cannot support home networks, we have provided the information below to help you determine the necessary settings you will need to access Email on your home network. As a result of the many configuration variables, Rogers cannot provide technical support for this information or be responsible for any set-up and/or configuration of any type of home network. This overview is meant for advanced-intermediate computer users.

A: If you are connecting more than one computer to the Internet through a home router, you will require your Fully Qualified Domain Name (FQDN) to properly configure your new Mail accounts. Follow the instructions below to determine your FQDN. Once you have determined your correct FQDN, simply input this ENTIRE value into the appropriate Incoming Email server, Outgoing Email server and/or News server fields within your Email application.

Here is how to determine your fully qualified domain name (FQDN) for computers using Windows '95/ '98 & ME

Step 1: Determine Your Gateway

1. Click Start, and then Run
   
2. Beside Open: type winipcfg
   
3. Click OK, the IP Configuration window appears
   
4. In the drop-down menu, choose your Network Adapter (This is usually the only entry other than "PPP")
   
5. Make note of the number(IP address) in the Default Gateway field
6. Click OK to close the IP Configuration window
   

Step 2: Determine your PHUB

1. Click Start, and then Run.
   
2. Beside Open: type in command.
   
3. Click OK, the MS-DOS Prompt window appears.
   
4. In the DOS Prompt window, type ping -a xxx.xxx.xxx.xxx, replacing 'xxx.xxx.xxx.xxx' with the default gateway you got in Step 1. (i.e. In the example above, they default gateway was 24.43.77.1, so, you should type YOUR particular default gateway value in place of the xxx.xxx.xxx.xxx).
   
5. A message similar to "Pinging tlgw.ym.phub.net.cable.rogers.com [24.43.77.1] …" will appear.
   
   
6. Make note of the letters that appear immediately before ".phub": This is the name of your Primary Hub.

Step 3: Determine the full names of the servers in your area.

If your PHUB was	Your Incoming Mail (POP3) Server	Your Outgoing Mail (SMTP) Server	Your News (NNTP) Server
ajax	pop.ajax.phub.net.cable.rogers.com	smtp.ajax.phub.net.cable.rogers.com	nntp.ajax.phub.net.cable.rogers.com
baal	pop.baal.phub.net.cable.rogers.com	smtp.baal.phub.net.cable.rogers.com	nntp.baal.phub.net.cable.rogers.com
baol	pop.baol.phub.net.cable.rogers.com	smtp.baol.phub.net.cable.rogers.com	nntp.baol.phub.net.cable.rogers.com
basp	pop.basp.phub.net.cable.rogers.com	smtp.basp.phub.net.cable.rogers.com	nntp.basp.phub.net.cable.rogers.com
bawk	pop.bawk.phub.net.cable.rogers.com	smtp.bawk.phub.net.cable.rogers.com	nntp.bawk.phub.net.cable.rogers.com
bloor	pop.bloor.phub.net.cable.rogers.com	smtp.bloor.phub.net.cable.rogers.com	nntp.bloor.phub.net.cable.rogers.com
brntfd	pop.brntfd.phub.net.cable.rogers.com	smtp.brntfd.phub.net.cable.rogers.com	nntp.brntfd.phub.net.cable.rogers.com
cambr	pop.cambr.phub.net.cable.rogers.com	smtp.cambr.phub.net.cable.rogers.com	nntp.cambr.phub.net.cable.rogers.com
Etob	pop.etob.phub.net.cable.rogers.com	smtp.etob.phub.net.cable.rogers.com	nntp.etob.phub.net.cable.rogers.com
Flfrd	pop.flfrd.phub.net.cable.rogers.com	smtp.flfrd.phub.net.cable.rogers.com	nntp.flfrd.phub.net.cable.rogers.com
glph	pop.glph.phub.net.cable.rogers.com	smtp.glph.phub.net.cable.rogers.com	nntp.glph.phub.net.cable.rogers.com
hnsn	pop.hnsn.phub.net.cable.rogers.com	smtp.hnsn.phub.net.cable.rogers.com	nntp.hnsn.phub.net.cable.rogers.com
ktchnr	pop.ktchnr.phub.net.cable.rogers.com	smtp.ktchnr.phub.net.cable.rogers.com	nntp.ktchnr.phub.net.cable.rogers.com
kwkw	pop.kwkw.phub.net.cable.rogers.com	smtp.kwkw.phub.net.cable.rogers.com	nntp.kwkw.phub.net.cable.rogers.com
lndn	pop.lndn.phub.net.cable.rogers.com	smtp.lndn.phub.net.cable.rogers.com	nntp.lndn.phub.net.cable.rogers.com
mtbo	pop.mtbo.phub.net.cable.rogers.com	smtp.mtbo.phub.net.cable.rogers.com	nntp.mtbo.phub.net.cable.rogers.com
mtki	pop.mtki.phub.net.cable.rogers.com	smtp.mtki.phub.net.cable.rogers.com	nntp.mtki.phub.net.cable.rogers.com
mtmc	pop.mtmc.phub.net.cable.rogers.com	smtp.mtmc.phub.net.cable.rogers.com	nntp.mtmc.phub.net.cable.rogers.com
mtmk	pop.mtmk.phub.net.cable.rogers.com	smtp.mtmk.phub.net.cable.rogers.com	nntp.mtmk.phub.net.cable.rogers.com
mtnk	pop.mtnk.phub.net.cable.rogers.com	smtp.mtnk.phub.net.cable.rogers.com	nntp.mtnk.phub.net.cable.rogers.com
mtpi	pop.mtpi.phub.net.cable.rogers.com	smtp.mtpi.phub.net.cable.rogers.com	nntp.mtpi.phub.net.cable.rogers.com
mtth	pop.mtth.phub.net.cable.rogers.com	smtp.mtth.phub.net.cable.rogers.com	nntp.mtth.phub.net.cable.rogers.com
mtun	pop.mtun.phub.net.cable.rogers.com	smtp.mtun.phub.net.cable.rogers.com	nntp.mtun.phub.net.cable.rogers.com
mtwd	pop.mtwd.phub.net.cable.rogers.com	smtp.mtwd.phub.net.cable.rogers.com	nntp.mtwd.phub.net.cable.rogers.com
mtwh	pop.mtwh.phub.net.cable.rogers.com	smtp.mtwh.phub.net.cable.rogers.com	nntp.mtwh.phub.net.cable.rogers.com
mtww	pop.mtww.phub.net.cable.rogers.com	smtp.mtww.phub.net.cable.rogers.com	nntp.mtww.phub.net.cable.rogers.com
mtwx	pop.mtwx.phub.net.cable.rogers.com	smtp.mtwx.phub.net.cable.rogers.com	nntp.mtwx.phub.net.cable.rogers.com
nmkt	pop.nmkt.phub.net.cable.rogers.com	smtp.nmkt.phub.net.cable.rogers.com	nntp.nmkt.phub.net.cable.rogers.com
orgl	pop.orgl.phub.net.cable.rogers.com	smtp.orgl.phub.net.cable.rogers.com	nntp.orgl.phub.net.cable.rogers.com
popf	pop.popf.phub.net.cable.rogers.com	smtp.popf.phub.net.cable.rogers.com	nntp.popf.phub.net.cable.rogers.com
pr	pop.pr.phub.net.cable.rogers.com	smtp.pr.phub.net.cable.rogers.com	nntp.pr.phub.net.cable.rogers.com
rchrd	pop.rchrd.phub.net.cable.rogers.com	smtp.rchrd.phub.net.cable.rogers.com	nntp.rchrd.phub.net.cable.rogers.com
shprd	pop.shprd.phub.net.cable.rogers.com	smtp.shprd.phub.net.cable.rogers.com	nntp.shprd.phub.net.cable.rogers.com
slnt	pop.slnt.phub.net.cable.rogers.com	smtp.slnt.phub.net.cable.rogers.com	nntp.slnt.phub.net.cable.rogers.com
strfrd	pop.strfrd.phub.net.cable.rogers.com	smtp.strfrd.phub.net.cable.rogers.com	nntp.strfrd.phub.net.cable.rogers.com
wdstck	pop.wdstck.phub.net.cable.rogers.com	smtp.wdstck.phub.net.cable.rogers.com	nntp.wdstck.phub.net.cable.rogers.com
wlfdle	pop.wlfdle.phub.net.cable.rogers.com	smtp.wlfdle.phub.net.cable.rogers.com	nntp.wlfdle.phub.net.cable.rogers.com
yec	pop.yec.phub.net.cable.rogers.com	smtp.yec.phub.net.cable.rogers.com	nntp.yec.phub.net.cable.rogers.com
ym	pop.ym.phub.net.cable.rogers.com	smtp.ym.phub.net.cable.rogers.com	nntp.ym.phub.net.cable.rogers.com

Step 4: Input these values into the corresponding incoming mail server field, outgoing mail server field and news server fields within your Email program.

Step 5: Once you have input these values, you should then be able to access your new @rogers.com Email and news services.