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Please note the following transactions cannot be completed using live chat:
• Smart Home Monitoring Product & Support Inquiries• Wireless account and/or device activation
• Hardware Upgrade Requests• Cancellation requests
• Initiate Cable and Internet Move Requests• Rogers Device Protection Inquiries
• Business Corporate Account Inquiries• Change of Account Ownership
• Pay as you Go Inquiries• Change from Pay as You Go to a monthly plan

Note: Any chat session initiated from a mobile device may be disconnected due to an incoming call, the activation of sleep mode or if a different Web page is accessed during the session.