Advanced Troubleshooting

• I hear sound, but it's distorted
• I see a picture, but I don't hear any sound on my TV
• I see nothing but a black screen
• I see nothing but a blue screen
• I'm getting Receive errors, or there is no "Buy" option on the Pay-Per-View screens
• My Digital Box restarts by itself
• My channels are distorted or pixelated
• My remote control doesn't work
• The Interactive Program Guide (IPG) is not displaying properly