I see nothing but a black screen

Symptoms:

All channels appear as a black screen.

Potential Solutions:

1. Ensure that all equipment is turned on. If it is on and the screen is still black, try tuning to channel 03 on your Digital Box (ensure that your TV/VCR are tuned to the correct input setting).
2. Your Television and/or Digital Box may be plugged into an outlet that is controlled by a wall switch. Try removing the power plug and connecting it to an electrical outlet that is not controlled by a wall switch.
3. If your home entertainment centre includes a VCR, Stereo Receiver, DVD or other device, there may be a problem with your cable connections. Ensure that all the cables are connected properly by referring to the instructions and diagram in the hookup section that most closely resembles your home entertainment set-up.
4. Your television or VCR may be tuned to the incorrect output channel or may be using the incorrect input selection.
   
   1. If you are using standard coaxial cable to connect your Digital Box to your TV/ VCR, ensure that your TV and/or VCR are tuned to the correct output channel (usually channel 03 or 04).
   2. If you are using RCA cables or S-Video cables to connect your Digital Box to your TV/ VCR ensure that you have selected the correct input setting on your TV or VCR. Depending on the make and model of your TV/ VCR, this input may be called Line 1, Video 1, or Aux 1. Try cycling through all the possible input selections.
5. If none of the solutions above solved the problem, try disconnecting the coaxial cable from your Digital Box and connecting it directly to your television. Once you've done that, change the channels on your TV. If a picture appears, disconnect the cable from your television and reconnect it to your Digital Box.

If none of these suggestions helped solve the problem, please call Rogers at 1-888-ROGERS-1 (1-888-764-3771).